FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

GENERAL

HOW DO I GET IN CONTACT WITH BOOTS CLOTHES SAFETY?

WHERE CAN I FIND A BOOTS CLOTHES SAFETY STORE?

  • You can find us at 30 Tansey St, Beenleigh, Qld , 4207
  • Get directions

SHIPPING & DELIVERY

 WHAT COUNTRIES DO YOU DELIVER TO?

  • We deliver to Australia.

HOW MUCH DOES SHIPPING COST?

  • FREE shipping for all orders over $99.
  • We offer $10 standard shipping across Australia for orders less than $99

 CAN I TRACK MY ORDER?

  • Yes! When your order is shipped from our warehouse you will receive an email with a tracking number and a link.   Just click on the link to check the delivery status of your order online with Australia Post or nominated Couriers.

DO YOU DELIVER TO INTERNATIONAL ADDRESSES?

RETURNS

WHAT IF I THINK I HAVE A DEFECTIVE PRODUCT?

  • Boots Clothes Safety takes extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a defect or fault with one of our products we would like to help you resolve the problem.

   CAN I RETURN MY PURCHASE IN A RETAIL STORE?

  • No, if goods are purchased from bootsclothessafety.com.au, you need to follow our online returns process. 
  • Boots Clothes Safety goods purchased from retail stores need to be returned to the store from which those goods were purchased.

 HOW CAN I RETURN FAULTY PRODUCTS?

  • Boots Clothes Safety takes extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a defect or fault with one of our products we would like to help you resolve the problem.
  • If you have purchased your Boots Clothes Safety product from our Retail store, you need to return to our Retail store from which you purchased your product from. If you have purchased online at www.bootsclothessafety.com.au, contact us for details on how to return you purchase.

 WHAT ARE MY OPTIONS WHEN I RETURN AN ITEM BOUGHT FROM BOOTSCLOTHESSAFETY.COM.AU?

  • Boots Clothes Safety will gladly accept returns for all faulty items. We will accept all change of mind items within 30 days of purchase provided those items are accompanied with proof of purchase (which may include the invoice, credit card or other payment statement), unworn and in original packaging.
  • Whether your item was faulty or you've just changed your mind, Boots Clothes Safety provides three returns options:
  • For exchanges of size or colour - We will offer you a refund or we can provide an exchange.
  • For returns due to a complete change of mind - We will offer you a refund.
  • If your product is or becomes faulty - The goods will be assessed by the Customer Service team and if deemed faulty we will offer you a refund of the purchase price, a store credit or replacement if the product is still available. 

 HOW LONG WILL IT TAKE TO GET A REFUND?

  • Once your goods have been received by Boots Clothes safety, please allow up to 10 working days for your refund to be processed back to your account.

PAYMENT

WHAT ARE MY PAYMENT OPTIONS?

  • We accept payment via VISA, MasterCard and American Express Credit Cards. We also accept Afterpay, Zippay and payments made via PayPal.

HOW SECURE IS MY CREDIT CARD AND PERSONAL INFORMATION?

  • We are strongly committed to protecting your privacy and providing a safe and secure online experience. We have taken measures to ensure that your credit card and personal details are kept safe at all times.

DO PRICES INCLUDE GST?

  • Yes - all prices are displayed in Australian Dollars, including GST.