SHIPPING & DELIVERY
Free Home Delivery for orders over $150.00*
Get your order delivered to any street address in mainland Australia and Tasmania for free!
*Orders under $150.00 for standard items will incur a $15 delivery fee. Large items will incur a delivery fee based on the delivery destination and will be calculated once you enter your delivery destination. Delivery fees for a single large item range from $39 and for 2 or more large items range from $78. Delivery Fees for large items are calculated on the delivery destination. Please note that our carrier companies’ Delivery Policies or zone restrictions may apply to selected areas. Where street delivery is not always possible, you will receive notification or a calling card will be left.
Receiving your order
Home & Express Deliveries will be delivered to your nominated address. Signatures for a delivery will be required whenever a recipient is at home. But if they're not, and a safe place for the parcel is available, we'll leave it there so it's ready and waiting for them. We'll also take a photo of the parcel as proof that it was delivered safely. If there's no safe place, we'll leave a card as we normally would - and take the parcel to a nearby Post Office for your customer to pick up and sign for.
Home Delivery times
Home delivery orders are delivered on weekdays by either Australia Post, StarTrack, or TOLL IPEC. Orders are typically delivered within 3 - 7 days, subject to availability. Rural and remote areas may take longer. This delivery time frame is subject to changes in circumstances.
Order tracking
If you have an account with us, you can login to your account and track your order. If you don't have an account or checked out as a guest, the Consignment ID number can track your order via the Australia Post website, StarTrack website or the TOLL IPEC website, depending on which company delivers your order.
Payment
All orders are in Australian Dollars. We accept Paypal, Zip, Afterpay and all major credit cards including MasterCard, American Express, Diners Club, and Visa. Where you have saved your card details with us: We will store your card details for use as a payment method for future purchases you make. We will notify you of any changes to how we store you card details.
